Market research services (№11100228)

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Publication date

Description

1. Section I
   1. Name and addresses
      Electricity Supply Board (ESB)
      27 Lower Fitzwilliam Street
      Dublin 2
      Dublin
      Ireland
      Telephone: +353 17026323
      E-mail: [email protected]
      
   2. Type of the contracting authority:
      
   3. Main activity:
      
2. Section II
   1. Scope of the procurement:
      1. Title:
         

         Customer Experience and Brand Performance Tracker

         Reference number: SSCON3003
         
      2. Main CPV code:
         79310000, 79310000
         
      3. Type of contract:
         Services
         
      4. Short description:
         

         Electric Ireland require a market research company to carry out regular customer satisfaction and experience and brand performance trackers, to highlight how the organisation is performing across a range of different criteria and customer touch points.

      5. Information about lots:
         This contract is divided into lots: no
      6. Total value of the procurement:
         Value
   2. Description
      1. Title:
         
      2. Additional CPV code(s):
         79310000
         
      3. Place of performance:
         
      4. Description of the procurement:
         

         Electric Ireland require a market research company to carry out regular customer satisfaction and experience and brand performance trackers, to highlight how the organisation is performing across a range of different criteria and customer touch points. There will be a requirement to provide a common methodology and consistent approach to measuring customer satisfaction and experience, advertising, PR, sponsorship and proposition effectiveness; and measuring subsequent effect on brand health.

      5. Award criteria:
         Quality criterion - Name: Evidence of your approach to partnership/flexible working relationship / Weighting: 100
         Quality criterion - Name: Evidence of ability to add real value / Weighting: 100
         Quality criterion - Name: Appropriate methodology, analysis and reporting skills / Weighting: 250
         Quality criterion - Name: Qualifications and experience of research staff / Weighting: 50
         Price - Weighting: 500
         
      6. Information about options:
         Options: yesDescription of options:

         ESB retains the option to extend the contract for up to a further three (3) years.

      7. Information about European Union funds:
         The procurement is related to a project and/or programme financed by European Union funds: no
      8. Additional information:
         

         Please refer to the individual instructions for submission of bids relevant to each tender issued via the system.

3. Section IV
   1. Description:
      1. Type of procedure:
         
      2. Information about a framework agreement or a dynamic purchasing system:
         The procurement involves the establishment of a framework agreement
      3. Information about electronic auction:
         
      4. Information about the Government Procurement Agreement (GPA):
         The procurement is covered by the Government Procurement Agreement: yes
   2. Administrative information:
      1. Previous publication concerning this procedure:
         Notice number in the OJ S: 2017/S 007-010719
         
      2. Information about termination of dynamic purchasing system:
         
      3. Information about termination of call for competition in the form of a prior information notice:
         
4. Section V
   1. Contract No: 1
      Title:

      Customer Experience and Brand Performance Tracker

   2. Award of contract
      1. Date of conclusion of the contract: 2017-07-14
         
      2. Information about tenders:
         Number of tenders received: 6
         Number of tenders received from SMEs: 2
         Number of tenders received from tenderers from other EU Member States: 0
         Number of tenders received from tenderers from non-EU Member States: 0
         Number of tenders received by electronic means: 6
         The contract has been awarded to a group of economic operators: no
      3. Name and address of the contractor:
         The Research Perspective Ltd
         6355449I
         342 Harolds Cross Road
         Dublin
         Dublin
         Ireland
         Telephone: +353 868320628
         E-mail: [email protected]
         The contractor is an SME: yes
      4. Information on value of the contract/lot (excluding VAT):
         
         
         
      5. Information about subcontracting:
         
         
5. Section VI
   1. Additional information
      

      Please refer to the individual instructions for submission of bids relevant to each tender issued via the system.

   2. Procedures for review
      1. Review body
         Chief Registrar
         Four Courts, Inns Quay, Dublin 7
         Dublin
         Ireland
         Telephone: +353 18886000
         
      2. Body responsible for mediation procedures
         
         
      3. Service from which information about the review procedure may be obtained
         
         
   3. Date of dispatch of this notice
      2018-11-13