Helpdesk and support services (№7495443)

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Publication date

Description

1. Section I
   1. Name and addresses
      Office of Public Works (OPW)
      Jonathan Swift Street
      Co. Meath
      Trim
      Ireland
      Telephone: +353 469426655
      E-mail: [email protected]
      
   2. Type of the contracting authority:
      National or federal agency/office
      
   3. Main activity:
      General public services
      
2. Section II
   1. Scope of the procurement:
      1. Title:
         

         Provision of an on-site ICT support staff at OPW Trim and Dublin Offices

         
         Reference number: OPWSUP2017
         
      2. Main CPV code:
         72253000, 72000000, 72253200, 72610000, 72611000
         
      3. Type of contract:
         Services
         
      4. Short description:
         

         The Office of Public Works (OPW) seeks tenders from reputable service providers for the provision of an on-site ICT support team at its offices in Trim, Co. Meath (Jonathan Swift Street) and Dublin (52 St. Stephen"s Green and Dublin Castle). The team will provide front-line Helpdesk support along with back-end infrastructure support services inc. email.

         It is envisaged that the contract(s) would be for an initial 24 month period with the option of an extension to 36 months in total.

         
         
      5. Information about lots:
         This contract is divided into lots: no
      6. Total value of the procurement:
         Value excluding VAT: 2 600 000.00 EUR
   2. Description
      1. Title:
         
      2. Additional CPV code(s):
         72000000, 72253200, 72610000, 72611000
         
      3. Place of performance:
         Main site or place of performance:

         Trim and Dublin.

         
         
      4. Description of the procurement:
         

         The Office of Public Works (OPW) seeks tenders from reputable service providers for the provision of an on-site ICT support team at its offices in Trim, Co. Meath (Jonathan Swift Street) and Dublin (52 St. Stephen"s Green and Dublin Castle). The team will provide front-line Helpdesk support along with back-end infrastructure support services inc. email.

         It is envisaged that the contract(s) would be for an initial 24 month period with the option of an extension to 36 months in total.

         
         
      5. Award criteria:
         Quality criterion - Name: Nostra / Weighting: 1280
         Cost criterion - Weighting: 1200
         
      6. Information about options:
         Options: no
      7. Information about European Union funds:
         The procurement is related to a project and/or programme financed by European Union funds: no
      8. Additional information:
         

         This public procurement competition relates to the supply, delivery and installation of ICT Support Services to the Office of Public Works.

         
         
3. Section IV
   1. Description:
      1. Type of procedure:
         Open procedure
      2. Information about a framework agreement or a dynamic purchasing system:
         
      3. Information about electronic auction:
         
      4. Information about the Government Procurement Agreement (GPA):
         The procurement is covered by the Government Procurement Agreement: no
   2. Administrative information:
      1. Previous publication concerning this procedure:
         Notice number in the OJ S: 2017/S 143-294585
         
      2. Information about termination of dynamic purchasing system:
         
      3. Information about termination of call for competition in the form of a prior information notice:
         
4. Section V
   1. Contract No: 1
      Title:

      Provision of an on-site ICT support staff at OPW Trim and Dublin Offices

      
      
   2. Award of contract
      1. Date of conclusion of the contract: 2018-01-08
         
      2. Information about tenders:
         Number of tenders received: 5
         Number of tenders received from SMEs: 5
         Number of tenders received from tenderers from other EU Member States: 1
         Number of tenders received from tenderers from non-EU Member States: 0
         Number of tenders received by electronic means: 5
         The contract has been awarded to a group of economic operators: no
      3. Name and address of the contractor:
         Nostra Systems Limited
         IE 95811827E
         3B Millbank Business Park Lower Lucan Road Lucan Co.Dublin
         Lucan
         K78 K0D7
         Ireland
         Telephone: +353 12936936
         E-mail: [email protected]
         The contractor is an SME: yes
      4. Information on value of the contract/lot (excluding VAT):
         Initial estimated total value of the contract/lot: 2 600 000.00 EUR
         Total value of the contract/lot: 2 600 000.00 EUR
         
      5. Information about subcontracting:
         
         
5. Section VI
   1. Additional information
      

      This public procurement competition relates to the supply, delivery and installation of ICT Support Services to the Office of Public Works.

      
      
   2. Procedures for review
      1. Review body
         The High Court
         Dublin
         Ireland
         
      2. Body responsible for mediation procedures
         
         
      3. Service from which information about the review procedure may be obtained
         
         
   3. Date of dispatch of this notice
      2018-04-12