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Provision of services to the community (№8145531)

23 may

Number: 8145531

Country: Ireland

Source: TED

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Publication date


23-05-2018

Description


  1. Section I
    1. Name and addresses
      Health Service Executive (HSE)
      Head Office
      Naas
      Millennium Park
      Ireland
      Telephone: +353 567784538
      E-mail: [email protected]
    2. Type of the contracting authority:
      Body governed by public law
    3. Main activity:
      Health
  2. Section II
    1. Scope of the procurement:
      1. Title:

        The development of Health and Wellbeing Hubs in 8 geographical areas which will deliver early intervention and prevention of ill health initiatives


        Reference number: 9455
      2. Main CPV code:
        75200000, 85322000, 85323000, 98000000, 85322000, 85323000, 98000000, 85322000, 85323000, 98000000, 85322000, 85323000, 98000000, 85322000, 85323000, 98000000, 85322000, 85323000, 98000000, 85322000, 85323000, 98000000, 85322000, 85323000, 98000000
      3. Type of contract:
        Services
      4. Short description:

        The development of Health and Wellbeing Hubs in 8 geographical areas which will deliver early intervention and prevention of ill health initiatives. Please refer to the eTenders website at www.etenders.gov.ie.


      5. Information about lots:
        This contract is divided into lots: yes
      6. Total value of the procurement:
        Value excluding VAT: 2 044 935.00 EUR
    2. Description
      1. Title:

        The development of a Health and Wellbeing Hub in Letterkenny / North Donegal, Republic of Ireland


      2. Additional CPV code(s):
        85322000, 85323000, 98000000
      3. Place of performance:
        Main site or place of performance:

        Letterkenny / North Donegal, Republic of Ireland.


      4. Description of the procurement:

        Co-operation and Working Together (CAWT) is the cross border health and social care partnership, comprising the Health Service Executive in the Republic of Ireland and the Public Health Agency, the Health and Social Care Board and the Southern and Western Health and Social Care Trusts in Northern Ireland. Together with partners in NHS Dumfries and Galloway in Scotland, CAWT has been successful in securing grant funding from the European Union INTERREG VA programme, to progress a cross border health and well-being project called Community Health Sync (CoH-Sync) between June 2017 and Sept 2021.

        By being rooted in local communities and working with and through existing organisations and initiatives, the CoH Sync project will strengthen capacity for improving health and wellbeing in participating communities. EU INTERREG VA funding is available for the development of a network of 8 Locality Health and Well-being Hubs in the border region of Northern Ireland (3 Hubs), Republic of Ireland (3 Hubs) and South West Scotland (2 Hubs). These Hubs will be resourced with Health Facilitators who will support individuals and groups to become more active in improving their own health and wellbeing by making better use of existing resources within communities, thus building sustainable resilience through a community-asset based approach. Every community has a supply of assets (resources, skills and talents of individuals, groups, associations and organisations) that can be used to support individuals and the community.

        The project wishes to reach those in disadvantaged communities within the 8 identified geographical areas who are most at risk of poor health and who generally make less use of health improvement services. Without this support, many people living in more deprived areas and / or in more rural, isolated areas are unlikely to act on their own to make sustainable changes to their lifestyle.

        The focus is on early intervention and prevention by reducing the impact of key risk factors in the development of Long Term Conditions.

        The EU INTERREG VA CoH-Sync Project seeks to appoint between 1 and 8 external service provider(s) / partnership(s) to deliver this project in the eight geographical areas identified.


      5. Award criteria:
        Quality criterion - Name: Knowledge and understanding of the Hub catchment area / Weighting: 25 %
        Quality criterion - Name: Hub Proposals / Weighting: 35 %
        Quality criterion - Name: Partnership Working Proposals / Weighting: 20 %
        Price - Weighting: 20 %
      6. Information about options:
        Options: no
      7. Information about European Union funds:
      8. Additional information:
      9. Title:

        The development of a Health and Wellbeing Hub in Ballyshannon/South Donegal, Republic of Ireland


      10. Additional CPV code(s):
        85322000, 85323000, 98000000
      11. Place of performance:
        Main site or place of performance:

        Ballyshannon / South Donegal, Republic of Ireland.


      12. Description of the procurement:

        Co-operation and Working Together (CAWT) is the cross border health and social care partnership, comprising the Health Service Executive in the Republic of Ireland and the Public Health Agency, the Health and Social Care Board and the Southern and Western Health and Social Care Trusts in Northern Ireland. Together with partners in NHS Dumfries and Galloway in Scotland, CAWT has been successful in securing grant funding from the European Union INTERREG VA programme, to progress a cross border health and well-being project called Community Health Sync (CoH-Sync) between June 2017 and Sept 2021.

        By being rooted in local communities and working with and through existing organisations and initiatives, the CoH Sync project will strengthen capacity for improving health and wellbeing in participating communities. EU INTERREG VA funding is available for the development of a network of 8 Locality Health and Well-being Hubs in the border region of Northern Ireland (3 Hubs), Republic of Ireland (3 Hubs) and South West Scotland (2 Hubs). These Hubs will be resourced with Health Facilitators who will support individuals and groups to become more active in improving their own health and wellbeing by making better use of existing resources within communities, thus building sustainable resilience through a community-asset based approach. Every community has a supply of assets (resources, skills and talents of individuals, groups, associations and organisations) that can be used to support individuals and the community.

        The project wishes to reach those in disadvantaged communities within the eight identified geographical areas who are most at risk of poor health and who generally make less use of health improvement services. Without this support, many people living in more deprived areas and / or in more rural, isolated areas are unlikely to act on their own to make sustainable changes to their lifestyle.

        The focus is on early intervention and prevention by reducing the impact of key risk factors in the development of Long Term Conditions.

        The EU INTERREG VA CoH-Sync Project seeks to appoint between one and eight external service provider(s) / partnership(s) to deliver this project in the eight geographical areas identified.


      13. Award criteria:
        Quality criterion - Name: Knowledge and Understanding of the Hub catchment area / Weighting: 25 %
        Quality criterion - Name: Hub Proposals / Weighting: 35 %
        Quality criterion - Name: Partnership Working Proposals / Weighting: 20 %
        Price - Weighting: 20 %
      14. Information about options:
        Options: no
      15. Information about European Union funds:
      16. Additional information:
      17. Title:

        The development of a Health and Wellbeing Hub in Co. Cavan / Co. Monaghan, Republic of Ireland


      18. Additional CPV code(s):
        85322000, 85323000, 98000000
      19. Place of performance:
        Main site or place of performance:

        Co. Cavan/Co. Monaghan, Republic of Ireland.


      20. Description of the procurement:

        Co-operation and Working Together (CAWT) is the cross border health and social care partnership, comprising the Health Service Executive in the Republic of Ireland and the Public Health Agency, the Health and Social Care Board and the Southern and Western Health and Social Care Trusts in Northern Ireland. Together with partners in NHS Dumfries and Galloway in Scotland, CAWT has been successful in securing grant funding from the European Union INTERREG VA programme, to progress a cross border health and well-being project called Community Health Sync (CoH-Sync) between June 2017 and Sept 2021.

        By being rooted in local communities and working with and through existing organisations and initiatives, the CoH Sync project will strengthen capacity for improving health and wellbeing in participating communities. EU INTERREG VA funding is available for the development of a network of 8 Locality Health and Well-being Hubs in the border region of Northern Ireland (3 Hubs), Republic of Ireland (3 Hubs) and South West Scotland (2 Hubs). These Hubs will be resourced with Health Facilitators who will support individuals and groups to become more active in improving their own health and wellbeing by making better use of existing resources within communities, thus building sustainable resilience through a community-asset based approach. Every community has a supply of assets (resources, skills and talents of individuals, groups, associations and organisations) that can be used to support individuals and the community.

        The project wishes to reach those in disadvantaged communities within the eight identified geographical areas who are most at risk of poor health and who generally make less use of health improvement services. Without this support, many people living in more deprived areas and /or in more rural, isolated areas are unlikely to act on their own to make sustainable changes to their lifestyle.

        The focus is on early intervention and prevention by reducing the impact of key risk factors in the development of Long Term Conditions.

        The EU INTERREG VA CoH-Sync Project seeks to appoint between one and eight external service provider(s) / partnership(s) to deliver this project in the eight geographical areas identified.


      21. Award criteria:
        Quality criterion - Name: Knowledge and Understanding of the Hub catchment area / Weighting: 25 %
        Quality criterion - Name: Hub Proposals / Weighting: 35 %
        Quality criterion - Name: Partnership Working Proposals / Weighting: 20 %
        Price - Weighting: 20 %
      22. Information about options:
        Options: no
      23. Information about European Union funds:
      24. Additional information:
      25. Title:

        The development of a Health and Wellbeing Hub in Londonderry-Derry/Strabane, Northern Ireland


      26. Additional CPV code(s):
        85322000, 85323000, 98000000
      27. Place of performance:
        Main site or place of performance:

        Londonderry-Derry / Strabane, Northern Ireland.


      28. Description of the procurement:

        Co-operation and Working Together (CAWT) is the cross border health and social care partnership, comprising the Health Service Executive in the Republic of Ireland and the Public Health Agency, the Health and Social Care Board and the Southern and Western Health and Social Care Trusts in Northern Ireland. Together with partners in NHS Dumfries and Galloway in Scotland, CAWT has been successful in securing grant funding from the European Union INTERREG VA programme, to progress a cross border health and well-being project called Community Health Sync (CoH-Sync) between June 2017 and Sept 2021.

        By being rooted in local communities and working with and through existing organisations and initiatives, the CoH Sync project will strengthen capacity for improving health and wellbeing in participating communities. EU INTERREG VA funding is available for the development of a network of 8 Locality Health and Well-being Hubs in the border region of Northern Ireland (3 Hubs), Republic of Ireland (3 Hubs) and South West Scotland (2 Hubs). These Hubs will be resourced with Health Facilitators who will support individuals and groups to become more active in improving their own health and wellbeing by making better use of existing resources within communities, thus building sustainable resilience through a community-asset based approach. Every community has a supply of assets (resources, skills and talents of individuals, groups, associations and organisations) that can be used to support individuals and the community.

        The project wishes to reach those in disadvantaged communities within the eight identified geographical areas who are most at risk of poor health and who generally make less use of health improvement services. Without this support, many people living in more deprived areas and / or in more rural, isolated areas are unlikely to act on their own to make sustainable changes to their lifestyle.

        The focus is on early intervention and prevention by reducing the impact of key risk factors in the development of Long Term Conditions.

        The EU INTERREG VA CoH-Sync Project seeks to appoint between one and eight external service provider(s) / partnership(s) to deliver this project in the eight geographical areas identified.


      29. Award criteria:
        Quality criterion - Name: Knowlegde and understanding of the Hub catchment area / Weighting: 25 %
        Quality criterion - Name: Hub Proposals / Weighting: 35 %
        Quality criterion - Name: Partnership working proposals / Weighting: 20 %
        Price - Weighting: 20 %
      30. Information about options:
        Options: no
      31. Information about European Union funds:
      32. Additional information:
      33. Title:

        The development of a Health and Wellbeing Hub in Enniskillen/West Fermanagh, Northern Ireland


      34. Additional CPV code(s):
        85322000, 85323000, 98000000
      35. Place of performance:
        Main site or place of performance:

        Enniskillen/West Fermanagh, Northern Ireland.


      36. Description of the procurement:

        Co-operation and Working Together (CAWT) is the cross border health and social care partnership, comprising the Health Service Executive in the Republic of Ireland and the Public Health Agency, the Health and Social Care Board and the Southern and Western Health and Social Care Trusts in Northern Ireland. Together with partners in NHS Dumfries and Galloway in Scotland, CAWT has been successful in securing grant funding from the European Union INTERREG VA programme, to progress a cross border health and well-being project called Community Health Sync (CoH-Sync) between June 2017 and Sept 2021.

        By being rooted in local communities and working with and through existing organisations and initiatives, the CoH Sync project will strengthen capacity for improving health and wellbeing in participating communities. EU INTERREG VA funding is available for the development of a network of 8 Locality Health and Well-being Hubs in the border region of Northern Ireland (3 Hubs), Republic of Ireland (3 Hubs) and South West Scotland (2 Hubs). These Hubs will be resourced with Health Facilitators who will support individuals and groups to become more active in improving their own health and wellbeing by making better use of existing resources within communities, thus building sustainable resilience through a community-asset based approach. Every community has a supply of assets (resources, skills and talents of individuals, groups, associations and organisations) that can be used to support individuals and the community.

        The project wishes to reach those in disadvantaged communities within the eight identified geographical areas who are most at risk of poor health and who generally make less use of health improvement services. Without this support, many people living in more deprived areas and /or in more rural, isolated areas are unlikely to act on their own to make sustainable changes to their lifestyle.

        The focus is on early intervention and prevention by reducing the impact of key risk factors in the development of Long Term Conditions.

        The EU INTERREG VA CoH-Sync Project seeks to appoint between one and eight external service provider(s) / partnership(s) to deliver this project in the eight geographical areas identified.


      37. Award criteria:
        Quality criterion - Name: Knowledge and understanding of the Hub catchment area / Weighting: 25 %
        Quality criterion - Name: Hub Proposals / Weighting: 35 %
        Quality criterion - Name: Partnership working proposals / Weighting: 20 %
        Price - Weighting: 20 %
      38. Information about options:
        Options: no
      39. Information about European Union funds:
      40. Additional information:
      41. Title:

        The development of a Health and Wellbeing Hub in Armagh / Dungannon, Northern Ireland


      42. Additional CPV code(s):
        85322000, 85323000, 98000000
      43. Place of performance:
        Main site or place of performance:

        Armagh / Dungannon, Northern Ireland.


      44. Description of the procurement:

        Co-operation and Working Together (CAWT) is the cross border health and social care partnership, comprising the Health Service Executive in the Republic of Ireland and the Public Health Agency, the Health and Social Care Board and the Southern and Western Health and Social Care Trusts in Northern Ireland. Together with partners in NHS Dumfries and Galloway in Scotland, CAWT has been successful in securing grant funding from the European Union INTERREG VA programme, to progress a cross border health and well-being project called Community Health Sync (CoH-Sync) between June 2017 and Sept 2021.

        By being rooted in local communities and working with and through existing organisations and initiatives, the CoH Sync project will strengthen capacity for improving health and wellbeing in participating communities. EU INTERREG VA funding is available for the development of a network of 8 Locality Health and Well-being Hubs in the border region of Northern Ireland (3 Hubs), Republic of Ireland (3 Hubs) and South West Scotland (2 Hubs). These Hubs will be resourced with Health Facilitators who will support individuals and groups to become more active in improving their own health and wellbeing by making better use of existing resources within communities, thus building sustainable resilience through a community-asset based approach. Every community has a supply of assets (resources, skills and talents of individuals, groups, associations and organisations) that can be used to support individuals and the community.

        The project wishes to reach those in disadvantaged communities within the eight identified geographical areas who are most at risk of poor health and who generally make less use of health improvement services. Without this support, many people living in more deprived areas and / or in more rural, isolated areas are unlikely to act on their own to make sustainable changes to their lifestyle.

        The focus is on early intervention and prevention by reducing the impact of key risk factors in the development of Long Term Conditions.

        The EU INTERREG VA CoH-Sync Project seeks to appoint between one and eight external service provider(s) / partnership(s) to deliver this project in the eight geographical areas identified.


      45. Award criteria:
        Quality criterion - Name: Knowledge and understanding of the Hub catchment area / Weighting: 25 %
        Quality criterion - Name: Hub Proposals / Weighting: 35 %
        Quality criterion - Name: Partnership working proposals / Weighting: 20 %
        Price - Weighting: 20 %
      46. Information about options:
        Options: no
      47. Information about European Union funds:
      48. Additional information:

        No recommended award.


      49. Title:

        The development of a Health and Wellbeing Hub in Dumfries, Dumfries and Galloway, Scotland


      50. Additional CPV code(s):
        85322000, 85323000, 98000000
      51. Place of performance:
        Main site or place of performance:

        Dumfries, Dumfries and Galloway, Scotland.


      52. Description of the procurement:

        Co-operation and Working Together (CAWT) is the cross border health and social care partnership, comprising the Health Service Executive in the Republic of Ireland and the Public Health Agency, the Health and Social Care Board and the Southern and Western Health and Social Care Trusts in Northern Ireland. Together with partners in NHS Dumfries and Galloway in Scotland, CAWT has been successful in securing grant funding from the European Union INTERREG VA programme, to progress a cross border health and well-being project called Community Health Sync (CoH-Sync) between June 2017 and Sept 2021.

        By being rooted in local communities and working with and through existing organisations and initiatives, the CoH Sync project will strengthen capacity for improving health and wellbeing in participating communities. EU INTERREG VA funding is available for the development of a network of 8 Locality Health and Well-being Hubs in the border region of Northern Ireland (3 Hubs), Republic of Ireland (3 Hubs) and South West Scotland (2 Hubs). These Hubs will be resourced with Health Facilitators who will support individuals and groups to become more active in improving their own health and wellbeing by making better use of existing resources within communities, thus building sustainable resilience through a community-asset based approach. Every community has a supply of assets (resources, skills and talents of individuals, groups, associations and organisations) that can be used to support individuals and the community.

        The project wishes to reach those in disadvantaged communities within the eight identified geographical areas who are most at risk of poor health and who generally make less use of health improvement services. Without this support, many people living in more deprived areas and / or in more rural, isolated areas are unlikely to act on their own to make sustainable changes to their lifestyle.

        The focus is on early intervention and prevention by reducing the impact of key risk factors in the development of Long Term Conditions.

        The EU INTERREG VA CoH-Sync Project seeks to appoint between one and eight external service provider(s) / partnership(s) to deliver this project in the eight geographical areas identified.


      53. Award criteria:
        Quality criterion - Name: Knowledge and understanding of the Hub catchment area / Weighting: 25 %
        Quality criterion - Name: Hub Proposals / Weighting: 35 %
        Quality criterion - Name: Partnership working proposals / Weighting: 20 %
        Price - Weighting: 20 %
      54. Information about options:
        Options: no
      55. Information about European Union funds:
      56. Additional information:

        No recommended award.


      57. Title:

        The development of a Health and Wellbeing Hub in Stranaer, Dumfries and Galloway, Scotland


      58. Additional CPV code(s):
        85322000, 85323000, 98000000
      59. Place of performance:
        Main site or place of performance:

        Stranraer, Dumfries and Galloway, Scotland.


      60. Description of the procurement:

        Co-operation and Working Together (CAWT) is the cross border health and social care partnership, comprising the Health Service Executive in the Republic of Ireland and the Public Health Agency, the Health and Social Care Board and the Southern and Western Health and Social Care Trusts in Northern Ireland. Together with partners in NHS Dumfries and Galloway in Scotland, CAWT has been successful in securing grant funding from the European Union INTERREG VA programme, to progress a cross border health and well-being project called Community Health Sync (CoH-Sync) between June 2017 and Sept 2021.

        By being rooted in local communities and working with and through existing organisations and initiatives, the CoH Sync project will strengthen capacity for improving health and wellbeing in participating communities. EU INTERREG VA funding is available for the development of a network of 8 Locality Health and Well-being Hubs in the border region of Northern Ireland (3 Hubs), Republic of Ireland (3 Hubs) and South West Scotland (2 Hubs). These Hubs will be resourced with Health Facilitators who will support individuals and groups to become more active in improving their own health and wellbeing by making better use of existing resources within communities, thus building sustainable resilience through a community-asset based approach. Every community has a supply of assets (resources, skills and talents of individuals, groups, associations and organisations) that can be used to support individuals and the community.

        The project wishes to reach those in disadvantaged communities within the eight identified geographical areas who are most at risk of poor health and who generally make less use of health improvement services. Without this support, many people living in more deprived areas and / or in more rural, isolated areas are unlikely to act on their own to make sustainable changes to their lifestyle.

        The focus is on early intervention and prevention by reducing the impact of key risk factors in the development of Long Term Conditions.

        The EU INTERREG VA CoH-Sync Project seeks to appoint between one and eight external service provider(s) / partnership(s) to deliver this project in the eight geographical areas identified.


      61. Award criteria:
        Quality criterion - Name: Knowledge and understanding of the Hub catchment area / Weighting: 25 %
        Quality criterion - Name: Hub Proposals / Weighting: 35 %
        Quality criterion - Name: Partnership working proposals / Weighting: 20 %
        Price - Weighting: 20 %
      62. Information about options:
        Options: no
      63. Information about European Union funds:
      64. Additional information:

        No recommended award.


  3. Section IV
    1. Description:
      1. Type of procedure:
        Open procedure
      2. Information about a framework agreement or a dynamic purchasing system:
      3. Information about electronic auction:
      4. Information about the Government Procurement Agreement (GPA):
        The procurement is covered by the Government Procurement Agreement: yes
    2. Administrative information:
      1. Previous publication concerning this procedure:
        Notice number in the OJ S: 2017/S 218-453498
      2. Information about termination of dynamic purchasing system:
      3. Information about termination of call for competition in the form of a prior information notice:
  4. Section V
    1. Contract No: 1
      Lot No: 1
      Title:

      The development of a Health and Wellbeing Hub in Letterkenny/North Donegal, Republic of Ireland


    2. Award of contract
      1. Date of conclusion of the contract: 2018-05-11
      2. Information about tenders:
        Number of tenders received: 2
        The contract has been awarded to a group of economic operators: no
      3. Name and address of the contractor:
        Donegal Local Development CLG
        Donegal Local Development CLG,
        Letterkenny
        Ireland
        The contractor is an SME: yes
      4. Information on value of the contract/lot (excluding VAT):

        Total value of the contract/lot: 408 987.00 EUR
      5. Information about subcontracting:

        Contract No: 2
        Lot No: 2
        Title:

        The development of a Health and Wellbeing Hub in Ballyshannon/South Donegal, Republic of Ireland


      6. Award of contract
        1. Date of conclusion of the contract: 2018-05-11
        2. Information about tenders:
          Number of tenders received: 3
          The contract has been awarded to a group of economic operators: no
        3. Name and address of the contractor:
          Donegal Local Development CLG
          Donegal Local Development CLG,
          Letterkenny
          Ireland
          The contractor is an SME: yes
        4. Information on value of the contract/lot (excluding VAT):

          Total value of the contract/lot: 408 987.00 EUR
        5. Information about subcontracting:

          Contract No: 3
          Lot No: 3
          Title:

          The development of a Health and Wellbeing Hub in Co. Cavan/Co. Monaghan, Republic of Ireland


        6. Award of contract
          1. Date of conclusion of the contract: 2018-05-11
          2. Information about tenders:
            Number of tenders received: 2
            The contract has been awarded to a group of economic operators: no
          3. Name and address of the contractor:
            Donegal Local Development CLG
            Donegal Local Development CLG,
            Letterkenny
            Ireland
            The contractor is an SME: yes
          4. Information on value of the contract/lot (excluding VAT):

            Total value of the contract/lot: 408 987.00 EUR
          5. Information about subcontracting:

            Contract No: 4
            Lot No: 4
            Title:

            The development of a Health and Wellbeing Hub in Londonderry-Derry/Strabane, Northern Ireland


          6. Award of contract
            1. Date of conclusion of the contract: 2018-05-11
            2. Information about tenders:
              Number of tenders received: 3
              The contract has been awarded to a group of economic operators: no
            3. Name and address of the contractor:
              Bogside and Brandywell Health Forum
              Bogside and Brandywell Health Forum,
              Derry
              United Kingdom
              The contractor is an SME: yes
            4. Information on value of the contract/lot (excluding VAT):

              Total value of the contract/lot: 364 552.00 GBP
            5. Information about subcontracting:

              Contract No: 5
              Lot No: 5
              Title:

              The development of a Health and Wellbeing Hub in Enniskillen / West Fermanagh, Northern Ireland


            6. Award of contract
              1. Date of conclusion of the contract: 2018-05-11
              2. Information about tenders:
                Number of tenders received: 3
                The contract has been awarded to a group of economic operators: no
              3. Name and address of the contractor:
                ARC Healthy Living Centre Ltd
                ARC Healthy Living Centre Ltd
                Fermanagh
                Ireland
                The contractor is an SME: yes
              4. Information on value of the contract/lot (excluding VAT):

                Total value of the contract/lot: 364 552.00 GBP
              5. Information about subcontracting:

                Contract No: 6
                Lot No: 6
                Title:

                The development of a Health and Wellbeing Hub in Armagh/Dungannon, Northern Ireland


                Contract No: 7
                Lot No: 7
                Title:

                The development of a Health and Wellbeing Hub in Dumfries, Dumfries and Galloway, Scotland


                Contract No: 8
                Title:

                The development of a Health and Wellbeing Hub in Stranaer, Dumfries and Galloway, Scotland


          7. Section VI
            1. Additional information

              No recommended award.


            2. Procedures for review
              1. Review body
                The High Court
                Four Courts
                Dublin 7
                Ireland
              2. Body responsible for mediation procedures

              3. Service from which information about the review procedure may be obtained

            3. Date of dispatch of this notice
              2018-05-21